Insight

Insight's Australian data and AI team helps organisations move from first ideas to governed production systems, mostly on Microsoft technology. Engagements often start with an AI readiness assessment that maps gaps and risk. An AI Studio process then finds, tests and ranks use cases, and rapid prototyping builds a working version to prove value before larger spend.

For delivery, the team builds generative AI assistants and contact centre features with Azure OpenAI, Azure AI Search, Dynamics 365 and Power Platform. Its AI GovOps service covers platform controls, identity, monitoring and cost management for AI use. Other services track Microsoft Copilot adoption against productivity goals, run workshops on agent-assisted software delivery and manage security exposure from AI systems. Insight also applied the same playbook to its own business, rolling out a private Azure OpenAI tool and an internal agent platform to staff.

Published Australian work includes PetAI, a pet care advice assistant for Petbarn, and an AI-enabled Dynamics 365 contact centre for the youth helpline charity yourtown, with automatic summaries of counselling calls. The Australian business has offices in Sydney, Melbourne, Brisbane and Perth. It suits mid-sized and large organisations that already run Microsoft platforms.