Privacy Policy

1. Introduction

Administrate ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services.

We are an Australian company based in Brisbane, Queensland, Australia, and we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services, including:

• Account Information: Name, email address, password, and other registration details
• Profile Information: Profile photo, job title, and other optional profile details
• Billing Information: Payment card details, billing address, and transaction history (processed securely through our payment provider)
• Communications: Information you provide when contacting our support team or participating in surveys
• User Content: Data, files, and content you upload or create using our services

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Usage Data: Features used, actions taken, and time spent on our services
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, and similar technologies (see Section 7)

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms if you choose to link your account, or from our business partners and service providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our services
• Account Management: To create and manage your account, process transactions, and send related information
• Communication: To send you technical notices, updates, security alerts, and support messages
• Marketing: To send promotional communications (with your consent where required)
• Analytics: To understand how users interact with our services and to improve user experience
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and respond to lawful requests from authorities
• Business Operations: To support our business operations, including billing, accounting, and auditing

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government inquiries.

4.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, privacy, safety, or property, or that of our users or the public.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than Australia where our service providers are located. These countries may have different data protection laws than Australia.

When we transfer your information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the Australian Privacy Principles. This may include:

• Ensuring the recipient is subject to a law or binding scheme that provides comparable privacy protections
• Entering into contractual arrangements that require the recipient to handle your information in accordance with the APPs
• Obtaining your consent to the overseas disclosure

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

The retention period may vary depending on the context of the processing and our legal obligations. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorised use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

When your personal information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our services.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our services, such as session management and security
• Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your preferences
• Analytics Cookies: Help us understand how users interact with our services to improve performance

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies. However, disabling cookies may affect the functionality of our services.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures for security breaches

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Your Rights

Under the Australian Privacy Principles, you have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you
• Correction: You have the right to request correction of inaccurate or incomplete personal information
• Complaints: You have the right to complain about how we handle your personal information
• Opt-out: You can opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act.

We may refuse access or correction in certain circumstances permitted by law, such as where providing access would pose a serious threat to someone's life or health, or where the request is frivolous or vexatious.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):