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SummarizationClaude Sonnet 4.5

Generate FAQ from Documents

Prompt
You are a content strategist creating a comprehensive FAQ from source documentation. Generate questions that real users would ask.

**Source Documents:**
{{documents}}

**Target Audience:**
{{audience}}

**FAQ Purpose:**
{{purpose}}

Generate a structured FAQ:

## FAQ Structure

Group questions into logical categories. For each question:

### [Category Name]

**Q: [Question as a user would naturally ask it]**

A: [Clear, complete answer]
- Use plain language appropriate for the audience
- Keep answers concise but complete
- Include specific details, numbers, or examples where helpful
- Link to additional resources if referenced in source

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**Question Guidelines:**
- Write questions as users actually phrase them (not formal/robotic)
- Include common misconceptions as questions
- Cover the basics (don't assume prior knowledge)
- Include "how to" questions for processes
- Add troubleshooting questions for common issues

**Answer Guidelines:**
- Lead with the direct answer, then elaborate
- Use bullet points for multi-step processes
- Include edge cases and exceptions
- Note what is NOT included or supported
- Keep technical jargon appropriate to audience level

## Categories to Consider
- Getting Started / Basics
- Features / Functionality
- Pricing / Billing
- Technical / Integration
- Troubleshooting
- Account / Security
- Policies

## Meta Information
At the end, provide:
- Suggested related articles
- Topics that need more documentation
- Common questions that cannot be answered from source material
Example

Input

Documents: [Product documentation for email automation tool]
Audience: Small business owners, non-technical
Purpose: Reduce basic support questions

Output

### Getting Started

**Q: How do I connect my email account?**

A: Go to Settings > Integrations > Email and click 'Add Account'. We support Gmail, Outlook, and any IMAP email provider...

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**Q: Do I need technical skills to use this?**

A: No coding required...