On-Site PC Services

Every support request at On-Site PC Services goes directly to a technician. No dispatcher, no queue, no hand-offs. This Direct-to-Tech model delivers an average call answer time under 60 seconds, ticket response in 11 minutes, and resolution of most general support issues in just 34 minutes. That speed, combined with security-first protocols, has earned the company a 99% client retention rate over the past 12 years and a perfect 5.0 rating on Clutch. Founded in 2005 and based in the Dallas-Fort Worth area, On-Site PC Services delivers managed IT and cybersecurity services to small and mid-sized businesses in healthcare, legal, construction, financial services, and professional firms. The team of 10 to 15 technicians handles everything from help desk and endpoint protection to compliance consulting, patch management, and Microsoft 365 management. Their client base spans industries where uptime and regulatory compliance are non-negotiable, including medical practices, law firms, HVAC companies, manufacturers, and nonprofits. The company structures its services around clear SLAs and predictable monthly pricing, without requiring long-term contracts. On-Site PC Services has expanded its offerings to include AI consulting, which now represents 25% of its service focus alongside core managed IT services and cybersecurity. Clients work with technicians who know their systems and respond with urgency when issues arise, helping businesses reduce risk, limit downtime, and stay audit-ready.