Molly Duggan Associates

Molly Duggan Associates is a San Francisco marketing and technology agency that works with enterprise, public sector and education clients. Its team mixes strategists, designers, writers and developers.

The agency's work falls into a few streams. Brand and creative services cover identity, refreshes and content through its content studio. WebOps provides ongoing support, upgrades and migrations for Drupal, WordPress and decoupled sites, including moves to Drupal 11. Marketing strategy and consulting adds data and automation to campaigns. On the AI side, it runs conversational marketing programmes, offers Site Concierge for on-site chat built on its Conversation Orchestrator product, and advises on organisational change around applied AI.

Published projects include splitting and upgrading the San Francisco Bay Ferry Drupal sites and moving them to Pantheon hosting. For Talkdesk, the team reworked an existing Drift chatbot setup with new playbooks, bots and Salesforce attribution to turn more web visits into sales meetings. Other named clients include ADP, Panavision, Berkeley Lab and the UCSF Benioff Children's Hospitals Foundation.