First Focus

First Focus provides managed IT and AI services to businesses in Australia and New Zealand, mainly those with 20 to 200 staff. Its CORE service bundles AI rollout, automation, cyber security, data governance, training and IT support under one contract. A co-managed option suits firms that keep some IT staff in house.

AI engagements follow a set path. The team first maps workflows, tools, data and how staff spend their time. It then tests each idea for risk, feasibility and likely return, and drops weak cases before money is spent. A ranked roadmap follows, then the build of tools, integrations and automations on the platforms clients already use. After launch, the team tracks results, helps staff take up the tools and adjusts the plan.

First Focus is an OpenAI Services Partner for ChatGPT Business in Australia and New Zealand, holds Microsoft Copilot certification and is a Hatz partner. It also builds with Anthropic Claude and Lovable where they fit. Data handling and compliance needs are checked before any tool is chosen, and security work aligns with the Essential Eight. The firm holds ISO 27001, ISO 9001 and ISO 14001 certification. Other services include Power BI, SharePoint, cloud hosting, virtual CIO advice and software development.