Datacom

Datacom is a New Zealand-founded technology services group with a long-standing Australian business that began in Sydney. In Australia it provides managed IT, cloud, cybersecurity, data centres, software and payroll services to companies and government agencies. Its AI work is built into that wider practice, and it treats infrastructure, data strategy and governance as the base that AI needs before it can deliver.

The AI offer has three parts: AI consulting, AI for productivity and AI foundations. For productivity, Datacom builds Microsoft 365 Copilot roadmaps and runs a phased adoption program that covers integration, tuning and staff uptake. Its own Enterprise AI Assistant pulls internal knowledge and structured data into a central base and supports a network of department agents that can automate tasks, check policy compliance and redact sensitive data. Clients choose the language model, where it is hosted and whether to run it themselves or take it as a managed service, with sovereign processing offered in Australia.

Datacom also deploys the ServiceNow AI Platform for service delivery, has added an AI assistant to its Datapay payroll product, and publishes research on how Australian organisations use and govern AI. Its partners include Microsoft and ServiceNow.