CoSupport AI

CoSupport AI is a software company based in Los Angeles that sells AI tools for customer support teams. Its architecture for generating support replies holds a United States patent, and the company says the design is meant to limit made-up answers.

The main product is an AI Agent that resolves routine first-line tickets and passes the rest to a person. A second product, the AI Assistant, drafts replies, summaries and translations for human agents. The company also offers an AI Business Intelligence tool and an AI Translator. Teams train the models on existing help content and past tickets, then set tone and behaviour for their brand.

The platform connects to helpdesks and sales tools such as Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, HubSpot and Shopify. It reads knowledge from Notion, Confluence, Google Drive, SharePoint and OneDrive. It handles chat, email, voice and social channels, and it can also run as a widget on a website.

Published customer stories cover an animal shelter software provider, where the AI Agent runs across Zendesk, and a data labelling company, where the business intelligence tool reports inside Slack. Customers come from SaaS, ecommerce, financial services, education and outsourcing.